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July 2002 New Perceptions Success Letter By Kate Ripp Monthly success strategies to support you in your growth personally and professionally. Please feel free to forward this newsletter in its entirety to colleagues and friends. Mastering Interpersonal Skills “Understanding Others is Powerful…Understanding Self is Mastery” ~ Taoist Proverb Successful communicators understand how their behavior affects others. They know how to adapt their behavior to meet the needs of other people and particular situations. This kind of behavioral adaptability increases success because of an enhanced cooperative effort. How people communicate in the workplace has everything to do with performance success. Companies that employ satisfied, successful people reap the rewards of increased productivity and reduced turnover in their workplace. Motivation and Effectiveness You know how jazzed people are when they start a new position? Once they move up the learning curve they are both motivated and effective. Sometimes though, your most effective employees can become de-motivated because of the stress of change, corporate politics and communication conflicts. If you ignore the de-motivation of effective employees long enough, they can become ineffective. Often, sabotage and rumors start, costing morale and productivity. But, work with these people to understand what is de-motivating them, and you can move them back to being effective and motivated. Conflict On a daily basis, if you could put a dollar value on the cost of conflict in your organization, what would that be? When you’re in conflict, your body burns up three times more energy using coping mechanisms such as hostility, frustration, anger, disappointment, and depression. It’s no wonder so many of you go home exhausted! Conflict can be resolved when the participating parties understand where it’s coming from, how each contributes to it, and by creating specific strategies to prevent the conflict. Judgment Outwardly, we judge someone else when they see circumstances differently from us. Inwardly, we may judge ourselves. We may think of something we wished we’d said or that we responded differently to a person. When we understand how we behave in certain situations, we stop judging, learn to respect, and eventually appreciate the differences in people’s styles. Understanding Yourself and Others In business, you deal with lots of people, both internally and externally, who negotiate and convince to create and outcome. You know how some people are as smooth as silk? This is teachable. In my coaching practice, I use a self-assessed tool called the DiSC Personal Profile System to teach clients how to adapt their behavior for increased effectiveness, reduced conflict and fostering teamwork. Help people understand themselves and others—and plant new seeds for organizational success. The DiSC categorizes behavior in four ways. See if you can spot your behavior and that of others in your interactions. Dominance “D’s” take an active, direct, assertive approach to obtaining results. Results are key to them. Ask “what” questions and get to the bottom line quickly. Don’t expect Dominant types to use time to build relationships. Influence “I’s” approach others in an outgoing, socially assertive manner. They tend to be impulsive, emotional and reactive. They are relationship oriented, so take time to build relationship in conversation. Let them generate ideas, support your ideas with testimonials from respected others, but don’t get too detailed. Influencers dislike detail, so better to put yours in writing and pin them to specifics. Steadiness “S’s” prefer a more controlled, deliberate, predictable environment. They are steady, stable, and group oriented. Be candid, open, and trustworthy. Avoid “telling” them what to do. Support their decision by providing step-by-step actions. Conscientiousness “C’s” prefer things to be done the “right way” according to their high standards. They are controlled, complex, and cautious. Be organized and prepared. Clarify priorities. Support ideas with facts. Don’t be whimsical or demand an immediate decision. Remember, any strength overused becomes a weakness. Fine tune your style so you can gain support, impact effectiveness and create value in your interpersonal skills. In understanding your style and that of others you can increase sales, retain customers, manage expectations and reduce conflict. ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Copyright 2002 by Kate Ripp—All Rights Reserved For subscription changes click on http://10000things.com/ktr/ktr_newsletter.php3 Comments, questions or suggestions? Please e-mail Coach Ripp at help@ktrconsulting.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Want to improve your communication and effectiveness? Receive your comprehensive personal profile system and capitalize on your behavioral strengths, appreciate different work styles and improve your communications with others. To find out more about the DiSC Personal Profile System, contact me at kateripp@ktrconsulting.com or call 303-697-5914. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Get Coaching Now! Get moving on your most pressing issue and your most important goal. Fast-track your success by taking advantage of a Complimentary 30-Minute Coaching Session. To find out more, e-mail Kate at kateripp@ktrconsulting.com or call 303-697-5914. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Kate Ripp Professional Coach and Life Design Strategist www.ktrconsulting.com kateripp@ktrconsulting.com 303-697-5914 |
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