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March 2002 New Perceptions Success Letter by Kate Ripp Monthly success strategies to support you in your growth personally and professionally. Please feel free to forward this newsletter in its entirety to colleagues and friends. March, 2002 Leaders Who Listen Hear It All Poor listening skills are a common complaint in the corporate/business arena today. Unless you listen “fully” , you miss the opportunity with your people and customers to understand what is really happening, what is needed and how you can help. The person speaking communicates everything you need to know to be effective with them. Are you an attentive listener or are you distracted by interruptions or your own opinions about the situation? If the latter, you miss out on all that is being communicated. You become a better listener when you stop jumping ahead to solve the problem or formulate your next comment. Put aside other things and avoid distracting behavior. Profound moments in listening occur when you hear what is being said and what is not being said. Unless you listen consciously for what is not being said, you may miss the person’s feelings, what they are avoiding, what they are not taking accountability for, and their level of commitment. When these subtleties are missed, you miss the clues that support you in responding effectively. Different people want you to listen to them differently. Listen for what’s motivating, challenging, frightening and compelling them. Prompt them to say more yet stop them from rambling in order to support movement to the resolution. This is where you can help them understand what’s behind their goals, actions and problems. Listen for values and value discrepancies. Values are those core qualities in a person’s life that make life worthwhile and satisfying such as, creativity, learning, commitment, cooperation, and family. Hear what is most important to the person who is speaking, not what you think is most important. Be attentive to feelings and energy. We are so quick to pinpoint a person’s short-comings. Focus on the individual’s strengths. Use phrases to surface the strengths such as “Tell me what you’re good at doing”, “In what areas do you feel naturally strong?”. “Given that you’re strong here, what is the next level of development for you?” Finally, listen to your own reactions. Are they positive or negative? You want to tune your ear to hear what is true or not true in what is being said. If it doesn’t resonate with you, ask for clarification. Bottom line, wait the person out before stepping in, an essential skill to being a good listener! You can hear many pieces of information from the person before responding. Often, if given the opportunity, people will solve their own problems when you listen fully. ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Copyright 2002 by Kate Ripp—All Rights Reserved For subscription changes click on http://10000things.com/ktr/ktr_newsletter.php3 Comments, questions or suggestions? Please e-mail Coach Ripp at help@ktrconsulting.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Get Coaching Now! Get moving on your most pressing issue and your most important goal. Fast-track your success by taking advantage of a Complimentary 30-Minute Coaching Session. To find out more, e-mail Kate at kateripp@ktrconsulting.com or call 303-697-5914. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Want to improve your communication and effectiveness? Receive your comprehensive personal profile system and capitalize on your behavioral strengths, appreciate different work styles and improve your communications with others. To find out more about the DiSC Personal Profile System, contact me at kateripp@ktrconsulting.com or call 303-697-5914. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Kate Ripp Professional Coach and Life Design Strategist www.ktrconsulting.com kateripp@ktrconsulting.com 303-697-5914 |
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